INFORMATION TECHNOLOGY SPECIALIST III

Job Code: 057300

Pay Plan: Classified

Pay Grade: 26

Occupational Category: Information Technology & Statistics

Effective Date: 04/29/1998

Class Definition: Technical work providing support for the operation of large and small computer and telecommunications systems, all operating systems, hardware configurations and network connections for a department or agency of Vermont State Government. Class incumbents may function as the supervisor or team leader of focused work groups on a regular basis. The incumbent is the technical expert for all areas of information technology (IT), such as systems development and network administration. The incumbent will perform assignments with a high degree of independent action and will normally provide training and instruction to entry level Specialists. This class is the third of three levels in the series and allows class incumbents considerable latitude where the guidelines and system limits allow for flexibility in adapting or combining numerous options, any of which could be correct, into different practical approaches or routines depending on the situation. Duties are performed under the supervision of an administrative or technical supervisor.

Examples of Work: Recommends and develops plans for systems development and operations, hardware and software purchases, budget, and staffing. Develops work specifications based on plans and objectives. Works with department and unit staff to establish optimal solutions to computing or telecommunications problems and performs the design of technical solutions. Responsible for in-house computer system or network including development of applications and system maintenance. Designs new computer applications and modifications to existing systems. May supervise technical staff on a regular or project basis. Installs and analyzes operating systems, network configurations, communications, and software. Performs related duties as required.

Environmental Factors: Work is generally performed in a standard office setting, but some travel may be required for which private means of transportation should be available. Tact and diplomacy is required in dealing with vendors. Work outside of regular work schedule should be anticipated.

Minimum Qualifications

Knowledge, Skills and Abilities: Considerable knowledge of appropriate computer programming languages and techniques.

Considerable knowledge of operation, characteristics, and capabilities of computer hardware, teleprocessing equipment, and forms handling equipment.

Strong analytical skills, particularly as involves unit function, sequence of operations, and necessary outcomes.

Awareness of budgetary and planning techniques and procedures.

Ability to convert user specifications into a successful data processing application.

Ability to communicate effectively, both orally and in writing.

Ability to evaluate system performance.

Ability to evaluate and estimate system development costs.

Ability to establish and maintain effective working relationships.

Ability to work under pressure from deadlines.

Education and Experience: Bachelor's degree in computer science AND two years of experience providing support to staff in the operation, maintenance, and installation of computer systems; OR

Associate's degree in computer science or college level coursework that includes 15 computer science credits AND four years of experience providing support to staff in the operation, maintenance, and installation of computer systems; OR

Six years of experience providing support to staff in the operation, maintenance, and installation of computer systems.

Special Requirements: n/a