Job Specifications

FUEL & UTILITY ASSISTANCE PROGRAM DIRECTOR

Job Code: 475300

Pay Plan: Classified

Pay Grade: 28

Occupational Category: Administrative Services, HR & Fiscal Operations

Effective Date: 05/04/2014

Class Definition:

Planning, administrative, coordinating and supervisory work at a professional level involving the overall management of the Low Income Home Energy Assistance Program (LIHEAP) and other related heating and energy assistance programs for the Department for Children and Families (DCF). Duties include the development and monitoring of contracts with community organizations. Supervision is exercised over classified and temporary staff. Work is performed, with considerable latitude for independent decision-making under the general direction of the Economic Services Deputy Commissioner. All employees of the Agency of Human Services perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation.

Examples of Work:

Plans and directs the Vermont Fuel Assistance Program which includes the Seasonal Fuel Assistance component and the Crisis Fuel Assistance component and coordinates both with other related heating / utility assistance and weatherization programs. Develops, negotiates and manages contracts fees for services contracts with public utilities that have a Low Income Energy Assistance Program and that require DCF to provide eligibility determination services. Negotiates annual Margin Over Rack (MOR), Discount Off Retail (DOR) and Summer Fuel Purchase (SFP) agreements with petroleum fuel dealers. Represents the Administration before committees of the state legislature, with the media, and with elected officials at the local, state, and federal levels. Prepare annual block grant plan and file all required federal reports and supporting documentation. Develop and monitor annual Fuel Assistance Program budget. Manage the development and approval of all fuel program statutes, policies and procedures. Hires, supervises and evaluates classified and temporary staff. Negotiates and monitors contracts with community-based organizations to accept applications and determine eligibility for crisis components of the program. Plans, develops and implements projects to help low-income households better manage energy-related costs and demands. Develops recommendations for the improvement of home-energy-related policies for the Department. Monitors related federal developments and alternative and additional funding possibilities to LIHEAP, both public and private. Coordinates home energy assistance advocacy training and statewide outreach efforts. Prepares written reports addressing energy needs, caseload status, funding projections, and recommendations for appropriate pilot projects. Works closely with the Home Energy Assistance Task Force (established in statute VSA 33 Chapter 25) to develop recommendations for improving Vermont's home energy assistance programs. Performs related duties as required.

Environmental Factors:

Duties are performed primarily in a standard office setting, but with some need to travel to other locations for meetings. Private means of transportation must be available for required travel. Dealing with parties having strongly opposing views may occasionally result in stressful working conditions.

Minimum Qualifications

Knowledge, Skills and Abilities:

Considerable knowledge of the principles and practices of public welfare administration.

Extensive knowledge of DCF's data-base system (ACCESS).

Extensive knowledge of the private sector fuel supply business.

Working knowledge of energy-related issues facing low income households.

Knowledge of program planning principles and procedures.

Ability to interpret and apply rules and regulations of considerable complexity.

Ability to analyze complex situations, identify problems, draw logical conclusions, and develop and defend related recommendations.

Ability to manage multiple and shifting priorities with significant deadlines.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships.

Supervisory ability.

Negotiation and conflict resolution skills.

Proficient with budget and management and general bookkeeping practices.

Proficient with word processing and spreadsheet software.

Ability to provide leadership and accountability within the framework of the four key practices of the Agency of Human Services: customer service, holistic service, strengths-based relationships and results orientation.

Education and Experience:

Bachelor's degree AND four (4) or more years at or above a professional level in human services, INCLUDING at least two (2) years of supervisory or administrative work with a program providing services to low-income people.

Special Requirements:

Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.