Job Specifications

MV CUSTOMER SERVICE REP I

Job Code: 632400

Pay Plan: Classified

Pay Grade: 15

Occupational Category: Office & Administrative Support

Effective Date: 03/23/2014

Class Definition: Intermediate level clerical work for the Department of Motor Vehicles involving the processing of various motor vehicle registration and licensing applications, pertinent tax and title forms, plus calculation of related fees. Specific position duties will vary with unit location and mission. Work is performed under the direction of a division or section supervisor with some work reviewed by a higher level customer service representative.

Examples of Work: Processes motor vehicle registration, purchase and use tax forms, certificates of title, snowmobile and motorboat registrations and driver's license, light permit, handicapped parking, replacement plate, and non-driver identification applications. Checks such forms for completeness and validity of supporting documents, which may involve researching computer files, PDPS, NCIC, NLETS, microfiche, and microfilm records. Determines correct fees; returns unacceptable transactions to applicant with explanation of needed corrections. Codes acceptable transactions and processes. Validates and mails certificates or licenses to customers. May supervise mail sort and may serve as mail services contact person on a rotating basis. Participates in procedure and forms review. Posts name and address changes plus vehicle data revisions. Maintains daily statistics and document files. Assists in unit quality control functions. Prepares material pertaining to suspension of permit to operate a motor vehicle. Initiates suspension clearance or reinstatement when appropriate. Operates office equipment. Performs related work as required.

Environmental Factors: Incumbents must be able to work quickly and accurately under pressure in order to meet quotas and deadlines. Normal office conditions prevail with some positions assigned evening work schedules. Some overtime work may be required.

Minimum Qualifications

Knowledge, Skills and Abilities:

Working knowledge of office practices and procedures.
Knowledge of business English, spelling and arithmetic.
Knowledge of appropriate data code and processing procedures.
Ability to learn Vermont Motor Vehicle Department vehicle registration, driver's license and vehicle permit application rules, regulations, procedures, reporting requirements and laws.
Ability to operate computer terminals and related equipment.
Ability to follow both written and oral instructions and procedures.
Ability to apply rules, regulations, and functions to work problems.
Ability to establish and maintain effective working relationships.

Ability to lift and carry up to 40 lbs. required.

Education and Experience:

High School diploma or equivalent AND one (1) year or more of work experience involving clerical duties.

OR

Completion of a one year vocational/technical training program in business and office occupations or related area.

OR

One (1) year or more of college coursework.

Special Requirements: In accordance with Title 23, Section 102(d), an applicant must agree to and pass a background investigation to be eligible for this position. The background investigation may include criminal and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before a background investigation is conducted.