Job Code: 635301
Pay Plan: Classified
Pay Grade: 22
Occupational Category: Administrative Services, HR & Fiscal Operations
Effective Date: 04/07/2013
Class Definition: Supervisory and technical work involving operations of a particular service unit within the Department of Motor Vehicles. The MV Commercial License Unit Supervisor is responsible for developing and maintaining unit procedures, measuring the workload of staff and implementing internal controls for the section. Provide and maintain statistics, data process forms, reports and procedures. Ensure compliance with federal commercial licensing requirements for commercial drivers. Supervision is exercised over technical and clerical employees. Work is performed under the general supervision of a Motor Vehicle Section Chief.
Examples of Work: Supervises a staff of subordinate technicians and clerks in processing certain phases of motor vehicle records including, but not limited to some combination of the following: driver improvement control data, statistical reports, vehicle registrations, reviewing and data entering CDL license applications, suspensions and reinstatements, accident and liability insurance forms, title applications, plus related fees and record maintenance. Class duties include such functions as document and quality control, counter services, suspensions and reinstatements, record maintenance and validation of CDL records, and customer information. Must ensure that confidentiality procedures are strictly adhered to accordance with PDPS. Responsible for handling all personnel issues that arise, including interviewing, hiring, dealing with disciplinary issues, providing training and timely annual performance evaluations. Evaluate training needs of staff and provide materials as needed. Assists in establishment of procedures, schedules, and work standards for processing of unit work, including those involving computer data processing. Monitor daily unit performance in relation to workload and standards. Ensures that the Unit's public contact creates and preserves a good departmental image. Reassigns staff as necessary to maintain workload schedules. May personally handle the more difficult cases of license and registration suspensions, licensing eligibility, license reinstatements, or other related issues. May provide the public with information regarding departmental laws, regulations, and procedures. Assumes responsibility for the proper balancing of incoming and outgoing unit work. May represent the unit or department at meetings or serve on committees. Performs related duties as required.
Environmental Factors: Work is performed in a normal office setting. Human relations skills are required in training and motivating staff and dealing with upset and irate citizens. Stress may be involved in coping with large volumes of work, compliance issues and production deadlines. Incumbent can anticipate some stressful situations, strong differences of opinion and threat of harm from irate customers.
Knowledge, Skills and Abilities:
Awareness of data processing concepts and procedures.
Knowledge of modern office management methods and practices.
Knowledge of supervisory principles and practices.
Knowledge of research and statistical concepts and procedures.
Ability to learn how to interpret statutes and regulations applicable to Unit functions.
Ability to exercise judgment and discretion in applying departmental policies and practices.
Ability to develop and implement operational procedures and evaluate their efficiency.
Ability to work collaboratively and independently.
Ability to communicate clearly, establish and maintain effective working relationships.
Ability to communicate effectively orally and in writing.
Education and Experience:
Associate's degree AND one (1) year of work experience at or above a senior clerical level, including public contact experience.
High school graduation or equivalent AND three (3) years of work experience INCLUDING two (2) at or above a senior clerical level, including public contact experience.
Special Requirements: In accordance with Title 23, Section 102(d), an applicant must agree to and pass a fingerprint based background investigation to be eligible for this position. The background investigation may include criminal and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before a background investigation is conducted.