Job Specifications

MV DRIVER IMPROVEMENT SPECIALIST

Job Code: 632500

Pay Plan: Classified

Pay Grade: 17

Occupational Category: Office & Administrative Support

Effective Date: 10/06/2013

Class Definition: Advanced clerical work for the Department of Motor Vehicles involving suspension and reinstatement of drivers' licenses resulting from court convictions including alcohol offences, insurance cancellations, insurance expirations, financial responsibility, and physical or administrative reasons. Incumbents are also involved in accident reporting procedures and pre-hearing fault determination, as well as providing and interpreting available information covering subject matter dealt with in the Motor Vehicle Departments' Driver Improvement Section. Positions within this class are distinguished by decision-making responsibility and direct public contact. Work is performed under the supervision of a Motor Vehicle Driver Improvement Supervisor.

Examples of Work: Processes requests for information, records, or specific documents from other governmental agencies and the general public involving motor vehicle accidents, convictions, fees, financial responsibility and insurance, traffic rules and regulations, reinstatement of driving privileges, driver rehabilitation, and other subject matter dealt with in the Motor Vehicle Departments' Driver Improvement Section. Manually calculates some suspension terms for alcohol related offenses. Reviews documents handled in the section for completeness and accuracy. May assist individuals in interpreting and completing documents. Explains suspension process and reinstatement requirements to interested parties. Assembles and prepares certified records and prepares accompanying affidavit for courts, attorneys, and departmental staff. Computes and collects fees when applicable. Reviews accident documentation and makes pre-hearing determination on fault. Prepares and processes a variety of correspondence and reports. Codes, flags, and processes driver license suspensions and reinstatements in an accurate and timely manner, while adhering to statutes and departmental rules, and regulations. Determines effective and eligibility dates of suspensions and prepares any required correspondence. Assembles and reviews for completeness, reports, and documents relating to physical disability, re-examinations, special exams, failure to appear or pass exams, failure to appear in court, withdrawal of parental consent, out-of-state reciprocity and other types of suspensions. Determines eligibility for all reinstatements and many suspensions. Performs related work as required.

Environmental Factors: Work is performed in a standard office setting. Incumbents must be able to work quickly and accurately under stress situations and the pressure of meeting deadlines. Certain positions require considerable amounts of public contact, which may also entail considerable stress.

Minimum Qualifications

Knowledge, Skills and Abilities:

Knowledge of office practices and procedures.
Awareness of the purpose for licensing drivers of motor vehicles.
Ability to learn Vermont Motor Vehicle drivers' license suspensions and reinstatements rules and regulations, and procedures.
Ability to learn and apply departmental rules and regulations and how they apply to work problems.
Ability to function effectively under stressful situations and the pressure of tight deadlines.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships.
Ability to operate equipment, including typewriters and computer keyboards.
Proficiency in arithmetic calculations.

Education and Experience:

High School diploma or equivalent AND two (2) years or more of office clerical experience.

OR

Completion of a one-year vocational/technical training program in business and office occupations or related area AND one (1) year or more of office clerical experience.

OR

Two years of full-time college coursework or an associate's degree or higher.

Special Requirements: In accordance with Title 23, Section 102(d), an applicant must agree to and pass a finger print based background investigation to be eligible for this position. The background investigation may include criminal and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before a background investigation is conducted.