Job Specification Details

Systems support, troubleshooting and analytical work at a professional level for the Department of Human Resources. Supports the enterprise-wide Talent Acquisition System to ensure that Talent Acquisition business needs are supported by the system and that the system functionality and business processes are aligned and optimized for greatest efficiency. In addition, this role will be responsible for a range of operational and analytical duties, including development and management of talent analytics, development of sourcing strategies and building talent pools, vendor management, and significant project work to support the activities and initiatives of the Talent Acquisition division. Contributes to evolving the talent acquisition process to ensure exceptional service delivery to department leaders and candidates. Work is performed with substantial independence under the general direction of an administrative supervisor.

Serve as the functional lead and subject matter expert (SME) for administration of the enterprise talent acquisition system SuccessFactors, a cloud-based SaaS (Software as a Solution), including all modules of the SuccessFactors system: Recruiting Management (RCM), Recruiting Marketing (RMK), Candidate Relationship Management (CRM).  

Participate in system design, configuration, and testing.  
Maintain all functional documentation for SuccessFactors Recruiting end users.

Work with the configuration analyst to identify quarterly release changes that will pertain to our modules. In partnership with the Configuration Analyst, develops recommendations regarding which changes to incorporate into our configuration and how to prepare for required changes.

Perform (and oversee) all functional testing.

Respond to SuccessFactors end user support requests.

Assess and research end user feedback to determine if there is an error in the system versus training required to prevent user errors.
Troubleshoot to identify the cause(s) of failures in systems integration when hires are processed. Audit requisitions and the hire extract error log for human error.   Intervene to take corrective action and provide training to prevent recurrences.

Identify opportunities to improve the end user experience.  Research, propose, and test modifications to simplify or streamline use of the system, improve workflow, or reduce steps and time in the business process.  

Ensure that user groups and security roles in the system are correctly defined and current.  

Provide end user training for the Talent Acquisition team and HR Administrators on the use of the system, including implementation of changes in system configuration and/or business process.  
Serve as the main point of contact and system expert for users and coordinate communications regarding system upgrades, changes, and training initiatives/projects.

Develop and manage talent analytics. Talent analytics is focused on applying data and technology in order to make better organizational and operational decisions. Develop reports for recruiting metrics.  Leverage talent metrics to define talent problems and challenges and design short and long-term talent strategies.

Assist the Talent team to create and maintain Talent Pools. Manage sourcing vendor contracts.

Participate in enterprise level talent acquisition/talent attraction projects and initiatives individually and with Talent team at the direction of supervisor and/or Deputy Director.

Duties are performed largely in an office and/or classroom setting, with some in-state travel required to attend meetings and to serve client organizations. Private means of transportation should be available for required travel. Some work outside of the normal work schedule may be required. Must be able to communicate and interact directly with employees at varying degrees of system skill sets as well as varying levels of authority. Conflicting priorities and operational problems may be anticipated; competing priorities and tight deadlines are a frequent occurrence. Strong differences of opinion may be encountered.

Considerable experience with enterprise-level HR and/or talent acquisition (ATS) systems

Knowledge of Talent Acquisition (strategic talent attraction, recruitment and retention) principles and best practices

Knowledge of State of Vermont policies, procedures and collective bargaining agreements

Knowledge of the principles and practices of human resources management

Strong interpersonal skills to inform, persuade, coach and engage others in a wide variety of situations

Strong writing skills for a wide variety of purposes

Skill with Microsoft Office (Word, Excel, Outlook, SharePoint), ability to create documents in pdf.

Ability to build relationships with peers, hiring managers and executives

Ability to quickly shift from one task to another and from one computer environment to another

Strong organizational and time management skills

Accuracy

Attention to detail

Experience using an HR/HRIS, CRM, and/or talent acquisition (ATS) platform.

AND

Experience with HR, business or other research and data analysis

Experience with Power BI is highly desirable, especially skill in creating dashboards.Experience with troubleshooting/end user support, configuration, testing, and/or maintaining end user documentation for an enterprise-level HR and/or talent acquisition (ATS) system.
Advanced Excel skills.
Experience in an HR role, such as talent acquisition, compensation, HR business partner.
Familiarity with basic applied statistics and analytical tools.
Data visualization and storytelling skills.
Bachelor’s degree in a research/analytical field such as human resources, economics, business administration, statistics, or psychology.