Job Specification Details

Professional level work in the area of Organizational Change Management. This position will provide expertise support and manage the work plans for organizational change, communications, customer service, training, and department/agency readiness.

Responsible for strategic planning of change management from early planning sessions through implementation and follow through. Partner with primary sponsor(s) and project managers on assigned projects to prepare, manage and reinforce organizational change management practices. Engages and facilitates change processes and collaboration between and across departments and agencies of state government. Manage communication and training plans, and development, distribution and feedback mechanisms for assigned projects. Create and manage OCM strategies and plans that include the State’s recommended approaches for business process improvement, business readiness, communication, and training activities. Provides ongoing impact assessments and stakeholder analysis across multiple stakeholder groups. Monitor, administer and update OCM assessments and readiness surveys. Serves as an advisor on strategic planning, change processes, stakeholder positions, organizational, and management issues and communication needs. Creates change, communication and learning strategies. Analyzes business operations and identifies areas resistant or incapable of change and creates plans and recommendations for implementing successful change management, and coaches’ business leaders in the development of resistance management plans. Designs and implements large scale planning and collaboration processes engaging both internal and external stakeholders. This includes stakeholder outreach within state agencies/departments and other organizations. Serve as a liaison with different project teams and business units for the development and distribution of key messages. Develop and manage ongoing communications with key liaisons. Assist the business with mapping new processes and identifying impacts. Identify skills gaps and develop resistance mitigation plans. Assess stakeholder readiness and collaborate in the development of key performance indicator metrics. Provide recommendations for improving stakeholder adoption. This position will review and consult on appropriate training plans and materials.  

Duties are performed in a standard office setting. Travel may be involved for which private means of transportation must be available. Short notice of critical meetings, quick deadlines for important reports, and need for sensitive communication under challenging and difficult situations required. Must be able to communicate and interact directly and communicate with all employees at varying levels of authority within the State of Vermont sometimes under highly stressful conditions.

Must demonstrate thorough knowledge of principles and practices of Organizational Change Management and strategic planning.

Must have strong communication and collaboration skills and experience, with the ability to develop and deliver multi-mode communications effectively for different audiences.

Must have excellent oral and written skills and possess strong meeting and work session facilitation skills.

Must demonstrate competence/experience in their specific area(s) of project assignment. Knowledge of project management methodologies, including Agile.

Must have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

Must have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.

Must have strong analytical skills with the ability to identify problems, opportunities, trends, and the underlying agendas of internal and external groups, many of whom may often have strong opinions and varying needs.

Knowledge of administrative and management practices and procedures. Knowledge of organizational concepts and principles.

Strong and demonstrated interpersonal skills.  The ability to organize and lead teams that are cross-functional and multi-dimensional in nature. 

Ability to plan, prepare and conduct, functional user training in formal classroom settings, as well as on an individual basis.

Bachelor's degree AND four (4) years or more of experience in organizational change management or organizational development that includes experience in the basic concepts of process improvement, strategic planning, organizational redesign, change management, and performance analysis

OR

Associate's degree AND six (6) years or more of experience in organizational change management or organizational development that includes experience in the basic concepts of process improvement, strategic planning, organizational redesign, change management, and performance analysis

OR

One (1) year as a Change Management Practitioner.

Applicants with experience in a government setting.

Have worked on an IT-related project.

Government, higher education or large corporation experience.

Change Management Certification.

Continuous Improvement Green Belt level certification.

Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.