Job Specification Details

Management of information technology activity at a professional level for the Agency of Human Services, Vermont Department of Health. Work involves complex business project management; training, employee engagement, and organizational change; maintenance, monitoring and assessment of projects that are operational; administration of electronic systems. Collaborates with department leadership, directors and supervisors and other departments, especially the Agency of Digital Services. The complexity, sensitivity, variety, scope of work and decision-making authority distinguishes this position. Work is performed with a high level of independence that produces solid business recommendations and under the general direction from the Director of Operations. Work with a high level of independence that produces solid business recommendations and solutions.

All employees of the Agency of Human Services perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation.

Main areas of responsibilities include project management & implementation, training & employee engagement. Manage the department-wide approach to Microsoft 365 adoption and implementation, serving as primary liaison to ADS for establishing and maintaining the information governance model. Develop and design information governance and digital architecture models for the department that adhere to General Records Scheduled (GIS), Specific Records Schedules (SRS), and records management principles. Oversee work of division Health Records Liaisons to ensure digital and paper records are maintained, disposed or archived in accordance with the records management policy and division protocols of the department. Establish and maintain systems using O365 applications to support the Health Operations Command (HOC) during public health emergencies and events. Develop information technology solutions for organizational problems. Evaluate program needs regarding information processing applications and enhancements and cost effectiveness issues. Develop long range plans and short-term objectives to engage and train department leadership and staff in adoption, use, and management of O365 SharePoint sites, lists, libraries, and groups. Develop and manage department O365 SharePoint and Teams sites in collaboration with the Agency of Digital Services (ADS), including the AHS Enterprise Content Management (ECM) team. Collaborate with senior leadership to develop system strategies and standards. Lead and organize department groups, including SharePoint Managers and Library/List Leads, to build and maintain sites as specified in the department governance models and provide opportunities for staff to collaborate and work. Develop and implement trainings to support personnel affected by new digital systems or updates to existing systems, which includes creation of training videos and other resources. Maintain knowledge of technology releases and update guidance and trainings. Translate user requirements into adoption materials, trainings, and individual meetings to reduce barriers to successful process implementation and adoption. 

Duties are generally performed in a standard office setting, but some travel may be required for which private means of transportation should be available. Some work outside of regular work schedule may be required. There may be periods of heavy workloads and tight deadlines. At times of public health emergencies (floods, infectious disease outbreaks, etc.) individuals may be expected to assist.

Mastery of Microsoft Office 365 products and applications, adoption strategies, and principles of digital transformation.   

Fluency in project management methodologies, project documentation and planning.    

Fluency in systems thinking, organizational change methodology, trainings, meeting facilitation and consensus-building, adeptness in understanding a wide variety of data to reach business solutions.  

Knowledge and experience with records management principles and practices.  

Fluency in records management principles and practices.   

Demonstrated aptitude for learning new technologies.  

Demonstrated technical skills that apply to supporting and developing electronic systems.  

Broad knowledge of information technology processing systems, concepts, and methodologies.  

Ability to evaluate program needs related to cloudspace applications and enhancements, and cost effectiveness issues.  

Ability to translate user requirements into a successful training materials and guidelines. 

Position must still do all these KSA as well: 

Considerable knowledge to identify system needs and/or problems, analyze potential solutions, develop, and implement action plans.

Ability to work under pressure with a high degree of independence; set and adhere to time constraints.

Ability to establish and maintain effective working relationships among a variety of professional disciplines.

Ability to communicate effectively, both orally and in writing.

Ability to establish and maintain effective working relationships.

Ability to lead teams with members representing divergent viewpoints, to consensus.

Strong orientation toward excellent customer service. 

Adeptness with managing multiple electronic systems, which can include vendor-hosted solutions or Microsoft Office 365 products and apps. 

Ability to provide leadership and accountability within the framework of the four key practices of the Agency of Human Services: customer service, holistic service, strengths-based relationships and results orientation.

Bachelor's degree AND two (2) years of professional experience in project coordination and implementation, or coordinating business systems, operations, and processes.

OR

Associate degree AND four (4) years of professional experience in project coordination and implementation, or coordinating business systems, operations, and processes.

OR

High School diploma or equivalent AND six (6) years of professional experience in project coordination and implementation, or coordinating business systems, operations, and processes.

Knowledge and experience with Microsoft O365

Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.