Job Specification Details

The position is responsible for the development and integration of workforce development programs and associated multiple projects to achieve the Agency of Digital Services' strategic business goals and operational objectives. The role involves self-directed initiative in training employees, developing curriculum and materials, assessing training and related needs for services, and constructing technical development. The position serves as an internal consultant to managers across the Agency of Digital Services on information and technology-related issues, anticipating and assessing organizational IT-related needs and working with managers to develop integrated solutions. Position serves as lead in the assessment of training program effectiveness and in supporting and mentoring managers through meetings, discussions, and other means. Incumbent plans, organizes, and implements an ongoing process to monitor, motivate and develop staff performance. Analyzes workloads, staffing and recommends appropriate budgetary and program actions. Establishes section procedures, practices and standards and evaluates their progress and results. Identifies problems and directs corrective measures.
The work includes managing the design and delivery of on-line and in-class training, working with others within the Agency of Digital Services, facilitating meetings and planning sessions, and using technology to facilitate these activities. Incumbents in this position must be able to draw on their own experience and knowledge for competence in technology, professional skills, and consulting work, and be able to generate new content in areas beyond personal expertise through research and engagement. Work is performed under the general direction of an administrative supervisor.

Generates and/or manages collaborative process in the development of new curriculum in information and technology - related content, communication skills, strengths-based employee development. Plans and executes training both in content expertise and skills. Works with passive and active on-line learning modules to support classroom experiences or to stand alone. Collaborates with other state employees and consultants. Coaches and mentors course participants using a strengths-based approach. Uses adult learning methods in all endeavors. Designs and manages consulting and special projects involving team staff and partners in other agencies and departments. Leads individual and team efforts in data collection and analysis, including interview and focus group design and delivery for needs assessments and consulting purposes. Facilitates meetings and planning sessions for the Agency of Digital Services.  Supports administrative functions of the Division as needed due to fluctuations in workload, scheduling, and other factors, including participant registration, classroom management, and records. Will have responsibility for one or more on-going programs, committee, or workgroup. Will participate in and/or manage a variety of special projects with cross-functional and/or statewide impact, on a variety of subject matter relating to organizational development, workforce planning, or curriculum development. Performs related duties as required.

Duties are performed largely in an office and/or classroom setting but some travel may be required for which private means of transportation should be available. Lifting and transporting of training and/or event materials, and establishing appropriate set-up of training/event facilities, may be required.

Considerable knowledge of the principles and practices of public administration, management, and supervision.
Considerable knowledge of the principles and practices of curriculum development and training techniques for adult learners, including the ability to train others in training skills.
Considerable skill with and knowledge of on-line learning design and management.
Considerable knowledge of leadership development models and practices.
Skill in approaches to fostering inclusive work environments through training, organizational development, and other methods.
Ability to conceptualize, plan, and implement a continuum of actions designed to meet identified organizational objectives.
Ability to analyze complex organizational issues and situations, recommend a course of action to generate desired changes/outcomes, and implement facilitation of processes that will generate the desired outcomes.
Ability to plan and conduct in-depth research and studies of problems, processes, and opportunities for improvement, interpret results, and make recommendations for action.
Ability to influence others to take recommended or desired courses of action.
Ability to condense complex or sensitive information and ideas into clear, concise, and respectful formats for use by others.
Ability to work productively both as an independent contributor and in groups.
Ability to establish and maintain working relationships with a variety of colleagues and client organizations.
Ability to communicate effectively, both orally and in writing, in a wide variety of settings.

Bachelor's degree in public administration, business management, human resources, data science or related field AND two (2) or more years of work experience in one (1) or more of the following areas: performance management, policy analysis, data analysis, quality management, project/program management, program or policy development, change management, business process improvement, public administration.
OR
Three (3) or more years of work experience in one (1) or more of the following areas: performance management, policy analysis, data analysis, quality management, project/program management, program or policy development, change management, business process improvement, public administration.