Job Specification Details

Professional work serving as an operations manager to the Agency of Operations. Facilitates various internal and external stakeholder needs, ensures continuity and efficiency of internal Agency operations, identifies specific business process improvement projects, and provides technical assistance and support to school districts through the Agency’s school district quality assurance process.
Work involves a significant amount of facilitation and engagement efforts. Duties are performed with independence under the general supervision of a manager or supervisor.

Coordinates Agency activity around recruitment, classification, and resource organization to ensure an effective use of resources. Analyzes Agency data related to employee retention and engagement and make recommendations to Agency leadership about solutions or actions to improve employee retention and engagement. Acts as a facilitator of projects, team assignments, or Agency strategic initiatives. Facilitates integrated Agency-wide support and technical assistance to school districts. Works with Agency leadership to prioritize review and development of internal business processes, such as those related to employee on- and off-boarding. Supports the Agency’s leadership team in the identification and implementation of strategic initiatives. Manages the administrative functions of the AOE’s L-team, including facilitation of meeting agendas, following up on identified action items, and assisting in the identification and development of L-team priorities, professional development needs, or cross-divisional efforts. Leads development of Agency quality assurance process related to District Quality Standards requirements, leveraging the expertise of internal and external stakeholders to develop technical guidance for Vermont school districts, and implementing new processes to support these regulations within the prescribed timelines.

Work is performed in a standard office setting, but some travel may be required.

Considerable knowledge of principles and practices associated with project management, change management and business process analysis.
Ability to analyze complex activities, relationships, and situations, identify problems, draw logical conclusions, and develop and defend independent recommendations.
Strong leadership, collaboration, influencing and facilitation skills.
Ability to work with people at all levels within an organization, from senior executives to junior developers/analysts.
Ability to encourage and contribute to an organizational atmosphere that supports diverse perspectives, innovation, and high performance.
Considerable knowledge of meeting facilitation techniques.
Ability to work under pressure with a high degree of independence; set and adhere to time constraints.
Ability to integrate technology into the workplace in an efficient and cost-effective manner to improve office and department performance.
Ability to communicate orally and in writing with clarity and precision for a variety of audiences.

Bachelor's degree or higher in education, organizational development, business or public administration, continuous improvement,  or related field AND four (4) years or more of experience in change management or organizational development that includes experience in the basic concepts of process improvement, strategic planning, organizational redesign, change management, and performance analysis. 
OR
Eight (8) years or more of experience in change management or organizational development that includes experience in the basic concepts of process improvement, strategic planning, organizational redesign, change management, and performance analysis.