Job Specification Details

Provides leadership, supervision and support to Department for Children and Families' Economic Services Division (ESD) staff involved with curriculum development, staff development and training work at a professional level. This role assures courses and material are developed using the principles of course organization, which includes lesson overview, task, process, knowledge maps, summary, practice exercises and evaluation. Courses will include the integration of business and system processes and State and Federal rules into a comprehensive curriculum that will be delivered through various mediums including in-person, webinar and CAT (computer assisted training). This role will be a participating member of the ESD leadership team and will work closely and collaboratively with all ESD program directors, the Quality Control Chief and Operations, to ensure training needs are met in the most effective, efficient manner.

Supervises a unit of Training and Curriculum Development Coordinators. Responsible for oversight of any training related contractual staff. Develops and maintains an ongoing training schedule for all programs and systems administered and utilized by ESD staff. Ensures unit prepares and conducts assessments of employee development needs through a variety of data gathering techniques. Formulates conclusions from such data and discusses findings with appropriate program/supervisory staff. Searches for resources to support the identified training proposal. May prepare grant requests and monitor their progress through various action levels. May personally design content of an employee development program or negotiate contractual assistance in developing actual program content. May develop curriculum for major programs or training needs. May personally participates in the delivery of training exercises; may also monitor actual delivery of training activity by contractual parties. Consults with program managers on analysis and improvement of organizational structure, program plans, operational procedures, team relationships, productivity levels, and similar issues in order to enhance program results. Work with managers to design and implement related staff development programs, and to provide technical assistance as appropriate. Continually updates assessment of employee development needs, strategies to meet that need, actual training plans, and delivery methods. Evaluates section activities and goal setting for the future. Performs related duties as required.

Duties are carried out in a variety of settings including standard office, classroom, facilities of a resource provider, or even in an on-the-job setting. Considerable travel is involved for which private means of transportation must be available. Position duties may require performance outside of normal work days and hours. Tight deadlines for organization and presentation of proposal and programs can occur. Strong and differing opinions may arise as to the nature, content, method of delivery, etc. of training programs, which should be positively channeled to achieve program enrichment. Changes in available funding may necessitate sudden program modifications.

Considerable knowledge of the principles, practices, and techniques of employee development.

Strong management and leadership abilities.

Considerable group facilitation skills and an understanding of group dynamics.

Working knowledge of adult learning theories and instructional strategies and techniques.

Working knowledge of the concepts and principles of organizational structures.

Working knowledge of the principles of psychology, particularly as they relate to training needs.

Ability to establish and maintain effective working relationships with a wide variety of people.

Ability to gather, interpret and present analyzed data to individuals and groups.

Ability to assess employee development needs.

Ability to plan and implement effective employee development activities.

Ability to communicate effectively, orally and in writing.

Ability to perform job duties within the framework of the four key practices of the Agency of Human Services: customer service, holistic service, strengths-based relationships and results orientation.

Master’s degree in the broad field of education, psychology, or human services and two (2) years or more of professional level experience in the broad field of employee training, curriculum development, staff development, psychology, human services or education, INCLUDING BOTH one (1) year or more in a formal employee or client development program AND one (1) year or more of supervisory experience.

OR

Bachelor's degree AND four (4) years or more of professional level experience in the broad field of employee training, curriculum development, staff development, psychology, human services or education, INCLUDING BOTH one (1) year or more in a formal employee or client development program AND one (1) year or more of supervisory experience.

OR

High School diploma AND eight (8) years or more of professional level experience in the broad field of employee training, curriculum development, staff development, psychology, human services or education, INCLUDING BOTH one (1) year or more in a formal employee or client development program AND one (1) year or more of supervisory experience.

Candidates must pass any level of background investigation applicable to the position. AHS Policy 4.02, Hiring Standards, pursuant to 20 V.S.A. 2056c or other applicable statutory authority, requires criminal record checks for all AHS positions, including motor vehicle driving record checks and national record checks where appropriate.