Job Specification Details

Advanced professional work serving as a consultative business partner to staff on broad or complex business process issues. Work involves leading transformational and re-engineering business process improvement teams. Duties are performed with a high degree of independence under the general supervision of a Chief Information Officer or Senior Business Manager.

Collaborates with executive staff and senior management team to identify opportunities across the organization to improve business processes across the business with the ultimate goal to improve product output quality and optimize value opportunities. Coordinates with management to execute implementation plans to accomplish improvement project objectives. Elicits cooperation and support from key process owners. Leads project teams to identify improvement opportunities; designs, develops and implements improved work processes that are properly aligned with management goals. Acts as technical and analytical lead in all process improvement activities, including Business Process Reengineering/Quality methods and tools. Responsible for the evaluation of current-state and design of future state processes to achieve business goals and streamline activities. Works with process performers and owners to document/review, analyze, evaluate and improve business processes and user needs; to provide expertise based on previous experience with business process analysis (including process mapping, workload assessments and benchmarking, etc.), change management, communications, and general management consulting activities to deliver improved organizational performance. Oversees and provides leadership to team members in project execution. Documents/models current and future state workflow process. Performs analysis and design of process improvements: assesses process strengths and weaknesses utilizing analysis techniques and quality tools; establishes baselines. Implements process improvements. Ensures efficiencies are captured and reported. Influences senior management to champion process improvements and establish ownership of action plans at the appropriate point within the organization. Makes recommendations regarding improving processes, efficiency and practices. Researches industry trends, best practices and improvement opportunities from all sectors. Develops change management strategies and plans with particular emphasis on a process-oriented approach. Serves as a consultative business partner to staff groups on business process design patterns, principles and techniques. Develops process methodologies, documentation, tools, metrics, and ensures functional ownership is established for continuous improvement. Performs other related duties as required.

Work is performed in a standard office setting.

Expertise in project management, business process management, product development, information technology and quality techniques, practices and tools.

Expertise in change management.

Proficiency with business process management tools such as modeling and rule engines.

Expertise in analysis of data, requirements, systems, businesses.

Expertise in performance measurement.

Expertise in designing and developing integrated information technology systems including management reporting and decision support.

Ability to communicate effectively orally and in writing.

Ability to establish and maintain effective working relationships.

Master's degree in business administration, project management, information technology management, public administration, public policy, mathematics, or closely related area AND one (1) year or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.

OR

Bachelor's degree in business administration, project management, information technology management, public administration, public policy, mathematics, or closely related area AND three (3) years or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.

OR

Associate's degree in business administration, project management, information technology management, public administration, public policy, mathematics or closely related area AND five (5) years or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.
OR

Professional Certification in Project Management, Business Process Management, Quality Processes, or other pertinent area AND three (3) years or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.

OR

Seven (7) years or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.