Job Specification Details

Lead/mentor, administrative and technical work at a professional level. Duties include support of an agency's or department's software or technical systems, overseeing a training program and related documentation as well as serving as the Department's subject matter expert on major problems associated with the implementation and maintenance of software and system modules. May also be responsible for the supervision of Vision Support Specialist I and II. Manages security for Vision users. Work is performed under the general direction of an administrative or technical supervisor.

Works with and leads/mentors/ or may supervise other Vision Support staff with all aspects of training and problem resolution for end users. Works with departmental or agency IT Staff, Managers to develop training and problem resolution plans and goals, coordinate all testing of new software or system releases, patches and fixes and be responsible for all documentation. Facilitates various training methods and communicates with appropriate end user groups. Ensures that responses or resolutions to questions, problems or configuration changes are resolved and handled in a timely manner. Assures that training remains current with all statewide and division policy changes. Acts as the primary Vision Support Team member on upgrades, including test script development, testing and training. Serves as Vision Support software administrator. Escalates resolution of infrastructure issues to Division IT support (Developers, DBAs, Tech Support, etc). Collaborates with IT Staff, Managers in Strategic Planning. May be responsible for the performance evaluations of the Vision Support Specialists I and II or providing input to an administrator or technical supervisor regarding the performance evaluations of the Vision Support Specialists I and II. Develops presentations related to Vision Support performance, metrics, services, etc. Performs related duties as required.

Work is performed in a technical/computer environment involving considerable interaction with software end users and departments' technical support staff. Some overtime work may be required. Some travel to customer locations or for training may be necessary.

Thorough knowledge of departmental/agency/state operations and understanding of business processes and how the system can be utilized for current/future/best practices.

Advanced PC and network troubleshooting skills.

Considerable knowledge of interfaces.

Ability to develop queries to isolate record problems and make accurate mod requests to DBAs.

Thorough knowledge of help desk software and procedures.

Able to troubleshoot, analyze issues, recommend effective solutions without direction.

Working knowledge of training principles and practices.

Thorough knowledge of the principles and practices of public relations.

Strong ability to exercise independent judgment and discretion in the interpretation and application of federal, state and departmental policies, rules and regulations.

Strong ability to communicate effectively, both orally and in writing.

Ability to supervise.

Strong ability to establish and maintain effective working relationships.

Bachelor's degree AND three (3) years of experience in: an accounting environment working with an integrated accounting system OR a business environment using an enterprise application system or relevant customer service support or training.

Or

Associates degree AND five (5) years of experience in: an accounting environment working with an integrated accounting system OR a business environment using an enterprise application system or relevant customer service support or training.

Or

Seven (7) years of experience in: an accounting environment working with an integrated accounting system OR a business environment using an enterprise application system or relevant customer service support or training.

Or

Three (3) years of experience as a VISION Support Specialist II.

Experience with Oracle PeopleSoft Financials Software.

Experience in Accounting.