Job Specification Details

Managerial, planning, policy, quality improvement and effectiveness, change management and organizational development work at a professional level for the Department of Vermont Health Access (DVHA), Health Access Enrollment and Eligibility Unit (HAEEU) involving the development and implementation of healthcare systems reform, maintenance and its intersections with other AHS program, public benefits, eligibility and enrollment. Duties involve the development and administration of a comprehensive employee training and development program including a diverse range of required skills, policy, and systems knowledge. Supervision is exercised over all training team employees and includes oversight of training programs for both internal SOV employees and external, affiliated partners. Work is performed under the general direction of the Deputy Director and Director of HAEEU.

Plans, organizes, directs, and administers unit-wide development programs including training programs, educational opportunities, and leadership development initiatives. The incumbent will: Work collaboratively with the DVHA HAEEU leadership team to support and direct the full training and education campaign for all HAEEU teams; Work closely with HAEEU staff and contractors to align business processes with training initiatives; Identify HAEEU goals and priorities, necessary resources, policies, and systems needed, operating procedures, methods of implementation, and evaluation strategies; Evaluate in-service training needs for HAEEU; Create and facilitate processes to assess staff needs, knowledge gaps and information delivery; Develop trainings to meet those needs and administers delivery of training; Supervise HAEEU training staff service and contribute to evaluation of service. Hire, train, and evaluate subordinate staff. Ensure high quality training, continued improvements, and updates to training materials. Perform related duties as required.

Duties are performed primarily within a standard office setting. Private means of transportation must be available for occasional travel. The incumbent must be able to reconcile a broad array of complex and sometime competing interests within various constraints. Significant pressure from deadlines may be anticipated. Some work outside of normal office hours may be required.

Significant knowledge of the health care delivery system in Vermont

Knowledge and cultural understanding of diverse Vermont populations and communities

Knowledge and understanding of customer service and customer relations work

Must work well within a team and within demanding environments

Ability to manage complex projects and work on tight deadlines

Ability to lead, support and manage a team

Ability to facilitate large groups

Ability to function and work independently, with an entrepreneurial spirit and as part of a team

Ability to help staff bridge the public health-health care divide.

Knowledge of current business/process issues and trends in health, public health, and health care, at the state and federal level.

Awareness of best practices, quality improvement, and delivery system reform strategies in health care, regionally, nationally, and internationally.

Considerable knowledge of the principles and practices of human resources development.

Considerable knowledge of organizational and management principles and practices.

Considerable knowledge of program planning principles and practices.

Considerable knowledge of individual and group dynamics.

Ability to interpret and apply rules and regulations of considerable complexity.

Ability to facilitate group planning efforts.

Ability to apply accepted training practices to a variety of programmatic needs.

Ability to analyze personnel problems and needs and to make effective recommendations.

Ability to communicate effectively, both orally and in writing.

Ability to establish and maintain effective working relationships.

Ability to provide leadership and accountability within the framework of the four key practices of the Agency of Human Services: customer service, holistic service, strengths-based relationships, and results orientation.

Strong, positive, communication skills and ability to speak in public.

Master's degree in Public Health, Public Administration, Public Policy or related field AND three (3) or more years of experience in a health/human services program or organization.

OR

Bachelor's degree AND seven (7) or more years of experience in communications or training in a health/human services program or organization.

Candidates must pass any level of background investigation applicable to the position. AHS Policy 4.02, Hiring Standards, pursuant to 20 V.S.A. 2056c or other applicable statutory authority, requires criminal record checks for all AHS positions, including motor vehicle driving record checks and national record checks where appropriate.