Job Specification Details

Supervisory, planning, and administrative work for the Enhanced 911 Program operating in the Department of Public Safety. Duties include developing procedures for and administering operations of the Public Service Answering Point (PSAP) for 911 and Dispatch services throughout the state. Work is performed under the general supervision of Troop Commander.

Prepares and implements plans and schedules for call takers at the public safety answering point in the Department of Public Safety. Maintains 24-hour, 365-day coverage. Coordinates work flow and develops and maintains office policies and procedures. Supervises supervisory positions overseeing the Emergency Communications Dispatchers. Coordinates staff training and certification. Develops and maintains operating and recordkeeping procedures that comply with applicable laws and regulations. Maintains liaison statewide with the Enhanced 911 Board, emergency service providers, data processing and computer staff, and law enforcement entities. Develops and modifies policies, procedures, manuals, and technical bulletins for distribution within Public Safety and to other Agencies and Departments involved in public safety issues. Performs related duties as required.

Work will be performed primarily in office settings, though travel throughout the state requires that private means of transportation be available. An incumbent will be required to report to work in all weather conditions and to work rotating shifts. During large scale emergencies, the incumbent will be required to staff phones, and considerable stress may be encountered. An incumbent may be required to maintain on call or available status 24 hours a day.

Knowledge of enhanced 911 laws, standards, procedures, and equipment.

Knowledge of the principles and practices used to supervise staff.

Knowledge of the principles and practices used to train.

Knowledge of budgeting and accounting principles.

Working knowledge of the purpose, function, and capability of each class of emergency service.

Associate's degree or higher OR two (2) years of full-time college coursework, AND two (2) years or more of experience as a telecommunicator or dispatcher, INCLUDING one (1) year of experience in administration, budgeting, training or in a supervisory capacity.

OR

One (1) year of full-time college coursework AND three (3) years or more of experience as a telecommunicator or dispatcher, INCLUDING one (1) year of experience in administration, budgeting, training or in a supervisory capacity.

OR

High school diploma or equivalent AND four (4) or more years of experience as a telecommunicator or dispatcher, INCLUDING one (1) year of experience in administration, budgeting, training or in a supervisory capacity.

Note: Certification by the Enhanced 911 Board as a Telecommunicator is required within one year of hire.

Note: All candidates must pass a security clearance conducted by the Department of Public Safety including a motor vehicle and criminal background check. Applicants' fingerprints will be taken and submitted for examination to confirm identity.