Job Specification Details

Administration, planning, and supervision of 911 call-taker training, quality control, telecommunicator wellness and public education and outreach programs for the Vermont Enhanced 911 Board. Oversees staff activities and operations related to the development, delivery, and evaluation of training of Vermont 911 call-takers, the development and implementation of 911 call handling quality control measures, telecommunicator wellness initiatives, and public education/outreach programs. Serves as a member of the Board’s senior management team and is involved in strategic planning efforts, specifically representing the training and communications functions. Supervision is exercised over professional employees. Work is performed under the direction of the Executive Director of the Vermont Enhanced 911 Board.

Plans, directs, supervises, and evaluates the training, quality control, telecommunicator wellness, and public education/outreach functions of the Vermont Enhanced 911 Board including: needs assessment, program design, development and standards, program scheduling, and program evaluation. Ensures that all programs are research-based and that the 911 Board is continuously developing or engaging in best practices with regard to training, quality control, wellness, and public education/outreach programs. Provides input on the 911 Board’s strategic plan from a Training and Communications perspective and ensures all necessary measures are taken to implement the plan. Assists with the development and administration of the Board’s budget by gathering data, researching costs, and proposing additions or changes in the programs while budget preparations are underway. Responsible for liaison efforts with Public Safety Answering Points (PSAPs) and local, county, state, and federal emergency response agencies and/or stakeholders.  Directs curriculum development and delivers training as needed. Performs related duties as required.

Duties are largely performed in an office setting. Telework requests will be considered following the probationary period, or sooner, as determined by the Executive Director.  Private means of transportation must be available for required in-state travel should the use of a Fleet Management vehicle not be appropriate or available.  Frequent interactions with other emergency communications professionals, agency or department heads, contractors, and consultants requires tact and diplomacy.

Considerable knowledge of professional employee training practices, adult learning theory and practice, testing principles and practices and teaching methodologies.

Considerable knowledge of 911 call-taking and emergency communications operations.

Considerable knowledge of 911 telecommunicator wellness issues and resources.

Considerable knowledge of 911 public education and outreach principles and resources.

Considerable knowledge of Vermont 911 Standard Operating Procedures and 911 Addressing standards.

Working knowledge of equipment and computer hardware and software used in 911 telecommunications.

Ability to evaluate program performance in relation to goals. 

Considerable knowledge of individual and group dynamics.

Knowledge of supervisory principles and practices.

Working knowledge of computer systems, audio-visual equipment, word processing software, PowerPoint, spreadsheets software. May include website design and maintenance.

Ability to interpret and apply rules and regulations of considerable complexity.

Ability to develop, administer, and evaluate assessment tools and examinations.

Ability to oversee curriculum development and implementation.

Ability to apply consultative skills as an internal or external change agent.

Ability to facilitate group planning efforts.

Ability to communicate effectively, both orally and in writing.

Ability to establish and maintain effective working relationships.

Bachelor’s degree in criminal justice, emergency management, education, organizational development, or related field AND a minimum of six months’ experience with the development and implementation of professional training curriculum, wellness programs, quality control programs and/or public education and outreach programs related to the emergency communications profession.

OR

High School diploma or equivalent AND a minimum of five (5) years’ experience as an emergency communications dispatcher, emergency communications staff trainer, or a combination of the two.

OR

High school diploma or equivalent AND a minimum of two (2) years’ experience as an Emergency Communications Training Coordinator with the Vermont Department of Public Safety or E911 Board.

Instructor level certification in required courses must be achieved within three months of job entry or at the first possible opportunity as determined by the Executive Director.