Job Specification Details

Correctional and supervisory work involving direction of a major section of a correctional facility during a shift. Duties include instruction, deployment and supervision of security and operations staff in accordance with established regulations, policies and procedures, and response to emergencies as required. Work is performed under the general supervision of an administrative superior.
All employees of the Agency of Human Services perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation.

Supervises and directs correctional security and operations during an assigned shift. Ensures that appropriate levels of inmate activity are maintained in accordance with custody and security requirements. Assists in the selection of subordinate staff and in their orientation and training. Arranges duty schedules, assigns staff to duty stations, and ensures adequate coverage of all areas of the facility. Conducts frequent inspection tours to ensure that department policies and facility procedures relating to security and operations are correctly and consistently applied. Develops and implements plans for control of unusual incidents such as disturbances, fires, or attempted escapes. Reviews disciplinary reports on inmates and hears inmate appeals. Conducts special investigations as assigned. Conducts regular Performance Management Interviews (PMI) with subordinate staff and provides feedback. Ensures that all staff are trained in and aware of new policies and procedures. Oversees the admission of new inmates and the transport of inmates outside of the facility. Directs responses to emergency situations as they arise. Assumes control of the assigned facility in the absence of superiors. Performs crisis intervention with Seriously Functionally Impaired (SFI) inmates as required. Plans and coordinates care and supervision of Delayed Placement Persons (DPP) until a psychiatric bed becomes available. Performs related duties as required.

Duties are performed largely within a correctional facility and in daily contact with inmates. High stress situations are predictable, even frequent. The potential for physical assault or injury is present. Transportation and supervision of inmates outside of the correctional facility may be required. A valid motor vehicle operator's license is required. Overtime and emergency duty are predictable. Shift assignments may change in accordance with the needs of the facility.

Considerable knowledge of the security and operations policies and practices applicable to the assigned facility.
Considerable knowledge of security and control measures appropriate for inmates of varying classifications.
Considerable knowledge of the rules, regulations and policies of the Department of Corrections as they pertain to the care and custody of inmates.
Considerable knowledge of duty stations, staffing levels and operational routines within the assigned facility.
Considerable knowledge of correctional facility emergency procedures.
Considerable knowledge of MDTS (Physical Control Techniques) & ACT (Advanced Communications Techniques)
Working knowledge of supervisory principles and practices.
Ability effectively to direct staff, both individually and as a group, in carrying out facility operations.
Ability to deal with inmates in a positive, firm, and impartial manner.
Ability to maintain a firm, positive and constructive posture throughout stress and problem situations.
Ability to supervise employees and to evaluate and measure their performance. This includes the us of Guardian tracking. 
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective working relationships.
Ability to perform job duties within the framework of the four key practices of the Agency of Human Services: customer service, holistic service, strengths-based relationships, and results orientation.
Knowledgeable of all Microsoft applications to include word, excel, PowerPoint, etc.
Ability to multitask in a high stress, fast-paced environment.
Ability to manage multiple social media accounts for advertising and recruitment.
Considerable knowledge of all covid-19 mitigation policy and procedures.
Considerable knowledge of Security Desk monitoring system.
Considerable knowledge of learning management system. 
Considerable knowledge of Adani Clear pass body scanner.

Bachelor's degree or higher AND two (2) or more years of work experience INCLUDING one (1) year in a correctional institution involving the custody of inmates.
OR
Associates degree AND four (4) or more years of work experience INCLUDING three (3) years in a correctional institution involving the custody of inmates.
OR
High school diploma or equivalent AND five (5) or more years of work experience, INCLUDING three (3) years in a correctional institution involving the custody of inmates.
OR
Four (4) or more years of military experience AND one (1) or more years in a correctional system involving the custody of inmates.

Supervisory experience in direct client contact in a residential facility or law enforcement..

Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.