Job Specification Details

Managerial, supervisory and administrative work involving the administration of multiple sections within the Department of Motor Vehicles. Duties involve a variety of related operations functions and customer interaction. Supervision is exercised over professional, technical, and clerical employees. Work is performed under the general supervision of the Division Director.

Oversees and supervises all programs and operations for assigned sections. Plans staffing and resource needs, reviews production standards and workflow processes. Reviews forms and procedures affecting assigned sections. Evaluates work of subordinates for adherence to departmental standards. Evaluates section needs relative to staffing, equipment, and space; proposes necessary revisions or additions. Assists in preparing budget involving identification of section goals and resource needs. Assists in the design of materials to enhance user and public awareness of motor vehicle laws and regulations. Maintains necessary coordination with other sections of the total department. Interacts with the courts, law enforcement, federal officials, other government agencies and the general public. Testifies before legislative committees. May testify in court hearings as the departments "Custodian of the Records". Recommends statute changes as appropriate. Provides input on federal regulations associated with programs administered. Directs and participates in initiatives which are legislatively, federally, or administratively mandated. Reviews reciprocity agreements with all states and provinces. Represents the Department at conferences, committees and meetings. Prepares special projects as assigned. Performs related duties as required.

Duties are primarily performed in an office setting. Stress may be encountered when dealing with upset or irate customers in person or over the phone. Incumbent must be able to work under pressure to meet tight deadlines.

Considerable knowledge of Vermont State Motor Vehicle Laws, Rules, and Regulations.

Considerable knowledge of administrative and management practices and procedures.

Knowledge of the principles and practices of public administration.

Knowledge of court practices and procedures.

Knowledge of registration, tax, and title laws and procedures.

Ability to understand, interpret, and explain statutory requirements, rules, regulations, and procedures of varying complexity, to the general public.

Ability to analyze problems and recommend solutions.

Ability to plan, assign, supervise, and evaluate the work of subordinates.

Ability to communicate effectively, orally and in writing.

Ability to work independently and as a team.

Ability to prepare clear, concise and accurate reports and position papers.

Ability to work independently and make effective and timely decisions.

Ability to meet, communicate, and interact with the general public in stressful situations.

Ability to manage concurrent but diverse assignments effectively, even in tight deadline situations.

Ability to establish and maintain effective working relationships.

Bachelor's degree AND four (4) or more years of experience in the implementation or interpretation of motor vehicle laws INCLUDING one (1) year as a supervisor.
OR
Six (6) or more years of experience in the implementation or interpretation of motor vehicle laws INCLUDING one (1) year as a supervisor.

In accordance with Title 23, Section 102(d), an applicant must agree to and pass a background investigation to be eligible for this position. The background investigation may include criminal and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before a background investigation is conducted.