Classes and Online Resources for Remote Workers

Resources for Remote Workers

Listed below are classes and resources offered to provide support to employees working remotely and to help them continue their professional development.  Please remember that the collective bargaining agreements between the State of Vermont and the VSEA, Inc., and the State of Vermont Personnel Policies prevail in all instances, and your designated human resources representative can answer questions you may have regarding the applicability of the best practices shared via these resources. We hope these classes and resources are helpful to you during this challenging time.  Please contact CAPS at for further assistance and to let us know how else we can support you.

Learning Resources Through LINC on Working RemotelyProfessional Development Learning Resources Through LINCLearning Resources From Outside LINC

The following classes are located in LINC learning management system.  Here are LINC instructions.  Please locate them by typing the title in the search bar.

Learning Resources Through LINC on Working Remotely

Connecting with Virtual Coffee

NEW employee wellness training!
Wellness Toolkit: Establishing a Wellness Program
Wellness Toolkit: Handling Headaches
Wellness Toolkit: Healthy Eating on the Go
Wellness Toolkit: Improving Your Sleep Hygiene
Wellness Toolkit: Modifiable Risk Factors
Wellness Toolkit: Pregnancy Health at Work
Wellness Toolkit: The Science of Good Sleep

NEW remote leadership training!
Remote Leadership: Building Trust in the Virtual Environment
Remote Leadershift 1: Introduction
Remote Leadershift 2: Awareness
Remote Leadershift 3: Human Side of Engagement
Remote Leadershift 4: Expression
Remote Leadershift 5: Connections
Remote Leadershift 6: Coaching Conversations
Remote Leadershift 7: Trust
Remote Leadershift 8: Support Your Team
Remote Leadershift 9: The Moment
Remote Leadershift 10: The Thinking Process
Remote Leadershift 11: The Pause
Remote Leadershift 12: Main Reasons for Resisting Innovation
The Passion Shift: Career to Calling
Why Every Leader Needs to Leadershift

  • Managing Stress and Workplace Mental Health (click to learn more)
  • Setting Up Your Remote Workspace
  • Conference Call Guidelines
  • Stay Productive While Working Remotely
  • Enhancing Productivity With Remote Workers
  • Managing a Virtual Team
  • Virtual Teams: Strategies for Success
  • Preparing for an Epidemic
  • Mastering Microsoft Teams.  Additional Microsoft Teams training can be found at KnowledgeWave.
  • State of Vermont New Employee Orientation (NEO). This series of trainings are required for all newly hired State of Vermont employees and must be completed within 180 days of hire. The classroom trainings -- Preventing and Addressing Sexual Harassment and Civility and Unconscious Bias in the Workplace -- are new being delivered online.    

Professional Development Learning Resources Through LINC

The CAPS team is developing lists of eLearning opportunities to help you maintain your professional development during these uncertain times. This week we are focusing on the importance of Emotional Intelligence:  self-awareness, self-regulation, social awareness, and relationship management.  

We hope you enjoy these classes and find them beneficial to the important work you do for Vermonters.  All classes are located in the LINC learning management system and you can locate them by typing the title for each in the search bar. Information and instructions for LINC can be found here.

Please stop by often for new learning recommendations.

  • Becoming a Servant Leader
  • Communication Styles and Emotional Intelligence
  • Emotional Intelligence Crash Course:  Personal and Professional Relationships
  • Using Emotional Intelligence:  Social Awareness Tools
  • Understanding Emotion in the Workplace
  • Using Emotional Intelligence (video series)
General Employee Training
  • 5 Essentials for Powerful Presentations 
  • Writing More Effective Emails 
  • Emotional Intelligence Crash Course (four lessons)
  • Emotional IQ Starts with You
  • Social Awareness
  • Personal & Professional Relationships
  • DISC Model
  • Time Management Essentials (five lessons)
  • The Value of Time
  • Benefits of Effective Time Management
  • Setting Time Management Goals
  • Prioritizing To-Do’s
  • Planning & Scheduling Tasks
  • Creating Development Plans (three lessons)
Training for Supervisors

CAPS has online training that can help you manage your remote workforce.  You can select some or all of the classes below by typing the class title in the LINC search bar.  Please let us know if these classes are  helpful and if there are other topics of interest to you! 

  • Working Remotely - Playlist
  • Enhancing Productivity with Remote Workers
  • Managing a Virtual Team
  • Remote Leadership:  The Unique Aspects of the Virtual Work Environment
  • Remote Leadership:  Classic leadership with a Virtual Twist
  • Managing Remotely
  • Remote Leadership:  Maximizing Virtual Tools
  • Remote Leadership:  Building Trust in the Virtual Environment
  • Remote Leadership:  Collaborative Goal Setting at a Distance
  • Remote Leadership:  Getting Ready for your Virtual Presentation
  • Remote Leadership:  Keys to Remote Accountability
  • Remote Leadership:  Leading a Virtual Meeting
  • Remote Leadership:  The Pitfalls of Web-Based Meetings
  • Remote Leadership:  Helping Others Achieve Goals
  • Remote Leadership:  Managing Remote Teams
  • Remote Leadership:  Applying Coaching Remotely

Customer Service Management

Managing Remote Customer Service Teams (20 min) – Basic information about setting norms and expectations for meetings which are applicable to any virtual team – not just customer service.

Bud to Boss

This series provides insightful information and practical tips for managers, supervisors, and leaders. Though primarily designed for people new to a leadership role, the topics are relevant and highly informative for any leader. 

Emerging Leaders

An eight-part series of classes to help you prepare rising stars to be great leaders.

Becoming a More Effective Coach

Effective coaching can take an employee from good to great. In this video, you'll learn the fundamentals of effective coaching, including when to use individual coaching or team coaching, how to determine if an employee is coachable, and how to coach employees who are sensitive to criticism.

Difficult Discussions with Employees

Difficult conversations are, well, difficult. But the more you put it off, the worse the situation can become. In this video, you'll get a five-step plan to help you handle difficult conversations, including preparing your talking points and focusing on facts over feelings.

Coaching Crash Course: Coaching Basics

Coaching has so many benefits on an individual and organizational level, so it should be personalized to each employee for it to be the most effective. This video will give you starting points for developing your coaching skills.

Managing the Five Generations

The workforce is made up of five generations, and it's only natural that they'll have different motivations and priorities. It's important to understand the nuances of each generation so you can effectively manage them. In this video, you'll learn how to effectively engage each generation, as well as how to avoid harmful stereotyping.

See Also:  Coaching Overview

Coaching isn't a one-size-fits-all approach. You wouldn't coach an individual contributor the same way you would a middle manager. This video gives an overview of the different styles of coaching and the different ways coaching should be used depending on experience and mastery of the employee.

Learning Resources From Outside LINC

The following resources are available at the online address listed:

Christine Porath’s Workplace Civility Self-Assessment

How to Outsmart Your Own Unconscious Bias, Valerie Alexander, TEDxPasadena

Working from Home in Times of Coronavirus, YouTube

Ergonomics Expert Explains How to Set Up Your Desk

Remote Work: Setting Yourself and Your Teams Up for Success.  This is a series of classes from LinkedIn Learning and NOTE: Some classes are lengthy but each is divided into 2- to 4-minute segments of easily digestible information that allows you to watch a class in its entirety or just the segment(s) of interest to you. Official website of the Federal Government's telework program.